T. Trygar and G. Bain, A framework for service level agreement management, IEEE Military Communications Conference (MILCOM), 1 (2005) 331–337.
 E. Marilly, O. Martinot, S. Betge-Brezetz, and G. Delegue, Requirements for service level agreement management, IEEE Workshop on IP Operations and Management, (2002) 57–62.
 B. Lee and G. Lee, Service oriented architecture for SLA management system, The 9th International Conference on Advanced Communication Technology, 2 (2007) 1415–1418.
 A. Alqahtani, Y. Li, P. Patel, E. Solaiman, and R. Ranjan, End-to-end service level agreement specification for IoT applications, International Conference on High Performance Computing Simulation (HPCS) (2018) 926–935.
 S. Pandey, A. Upadhaya, and C. Jha, Need of SLA parameters in cloud environment. An evaluation, International Journal of Computer Science Engineering and Technology (IJCSET), 7 (12) (2016) 484–490.
 N. Ghosh and S. K. Ghosh, An approach to identify and monitor SLA parameters for storage-as-a-service cloud delivery model, IEEE Globecom Workshops, (2012) 724– 729.
 I. Goiri, F. Julia, J. O. Fito, M. Macıas, and J. Guitart, Supporting cpu-based guarantees in
cloud slas via resource-level qos metrics, Future Generation Computer Systems, 28 (8) (2012) 1295–1302.
 A. Paschke and E. Schnappinger-Gerull, A categorization scheme for SLA metrics, Service-Oriented Electronic Commerce, Proceedings zur Konferenz im Rahmen der Multikonferenz Wirtschaftsinformatik 2006. Gesellschaft f¨ur Informatik eV, (2006).
 M. Fugini and H. Siadat, SLA contract for cross-layer monitoring and adaptation, International Conference on Business Process Management, (2009) 412– 423.
 Q. He, J. Yan, R. Kowalczyk, H. Jin, and Y. Yang, An agent-based framework for
service level agreement management, IEEE International Conference on Computer Supported Cooperative Work in Desig, (2007) 412-417.
 H. J. Lee, M. S. Kim, and J. W. Hong, Mapping between QoS parameters and network performance metrics for SLA monitoring, Asia-Pacific Network Operations and Management Symposium (APNOMS), (2002) 97-108.
 R. S. Gracia, Y. Labit, J. D. Pascual, and P. Owezarski, Towards an efficient service level agreement assessment, IEEE INFOCOM, (2009) 2581-2585.
 B. Y. Lee and G. H. Lee, Service oriented architecture for SLA management system,
IEEE International Conference on Advanced Communication Technology, 2 (2007) 1415-1418.
 International Telecommunication Union, Framework of a service level agreement, ITU-T
 European Telecommunications Standards Institute, Quality of telecom services; part 3: Template for service level agreements (SLA), ETSI-EG 202 009-3, (2006).
 T. Forum, SLA management handbook: Volume 2 concepts and principles, TM Forum, (2005).
 Information Technology Infrastructure Library, Glossary of terms, definitions and acronyms, ITIL, (2007).
 International Telecommunication Union, Definitions of terms related to quality of service,
ITU-T E.800, (2008).
 I. Rish ,An empirical study of the naive bayes classifier, IJCAI 2001 workshop on empirical methods in artificial intelligence, 3 (22) (2001) 41–46.
 W. H. Press, S. A. Teukolsky, W. T. Vetterling, and B. P. Flannery, Section 16.5. support
vector machines, Numerical recipes: the art of scientific computing, (2007).
 J. R. Quinlan, Induction of decision trees, Machine learning, 1(1) 81–106 (1986).
 S. Balakrishnama and A. Ganapathiraju, Linear discriminant analysis-a brief tutorial, Institute for Signal and information Processing, 18 (1998) 1–8.
 T. Denoeux, A k-nearest neighbor classification rule based on dempster-shafer theory, Classic works of the Dempster-Shafer theory of belief functions. Springer, (2008) 737–760.
 J. A. Hartigan and M. A. Wong, Algorithm as 136: A k-means clustering algorithm, Journal of the Royal Statistical Society. Series C (Applied Statistics), 28(1) (1979) 100–108.
 N. Mehra and S. Gupta, Survey on multiclass classification methods, Neural Netw, (2013) 1-9.
 H. H. Ali and L. E. Kadhum, K-means clustering algorithm applications in data mining and pattern recognition, International Journal of Science and Research, 6 (8) (2017) 1577–1584.
 J. de Mast, G. Diepstraten, and R. J. Does, Quality quandaries: Design for six sigma: Method and application, Quality Engineering, 23 (2) (2011) 204–211.
 R. Schenkendorf, A. Kremling, and M. Mangold, Optimal experimental design with the sigma point method, IET systems biology, 3 (1) (2009)10–23.
 R. D. Snee, Impact of six sigma on quality engineering, Quality Engineering, 12 (3) (2000) 9–14.
 T. Janevski, QoS for Fixed and Mobile Ultra-Broadband. Wiley Telecom, (2019).